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What if my credit card gets lost or stolen? If you have a missing credit card, report it immediately to our 24-hour Customer Service number, 1-800-441-4025. This number is also printed on your monthly statements. We will cancel your card and send you a new one. Return to top What if there are unauthorized charges on my lost/stolen card? If your card is lost or stolen, you���re not liable for these charges. If you suspect your card has been lost or stolen you should call us right away at 1-800-441-4025. Report all unauthorized charges within 60 days of the statement cycle in which the charges first appear. Return to top What if I want to dispute a charge on my statement? If you have a problem with the quality of property or services that you have purchased with your BusinessCard Services Credit Card, and you have tried in good faith to correct the problem with the merchant, call us at 1-800-441-4025. Return to top Where do I send my payments? Please send any BusinessCard Services Credit Card payments via regular mail to: BusinessCard Services P.O. Box 1044 Brattleboro, VT 05302-1044 Please include your credit card account number on your check. Return to top Are there other ways I can make payments? Yes. You can pay your bill online using the Business Card Services StatementLook. With this option you can either make a one-time online payment or you can schedule an auto pay. Auto pay will process the payment on the due date for all cycles going forward. You can also make a payment at your local branch or through an online bill pay service. Return to top What is the BusinessCard Services Statementlook? Business Card Services StatementLook provides an easy and secure way to view your credit card account information online. With this service you can view your account statement and transaction details and make payments, all from the convenience of your desktop. Return to top What information is needed to use BusinessCard Services Statementlook? You will be asked to provide certain security information. This information helps us to authenticate you and to provide you with the correct account information. Return to top How much does it cost to view my transaction activity online? BusinessCard Services Statementlook is a free service provided to your company. Return to top What account information can I see on BusinessCard Services Statementlook? BusinessCard Services Statementlook includes account summary information and your monthly transaction activity for the current and six previous billing cycles. Return to top Who do I contact if I have an issue with an item within my online transaction activity? If you have questions about charges to your account, transactions on your account or any other account information displayed on this Web site, please call 1-800-441-4025. Return to top What security measures does BusinessCard Services Statementlook use? We use advanced encryption techniques, including Secure Socket Layer technology, to protect the information you provide to us over the Internet. You can tell that the session is secure when you see a locked padlock displayed at the bottom of most browser windows. In addition, before displaying any transaction activity information online, we verify the identity of the cardholder, using the sign in or enrollment information. Return to top Can anyone other than the cardholder view statements or make bill payments? The information requested on the Sign In page is designed so that all cardholders can enter the site and view their own account information. The company or Program Administrator can view the account information of all sub-accounts and make payments on the company or control account. Sub-accounts can view only their own account information. For quality assurance, customer service or account maintenance purposes, BusinessCard Services'employees and agents may also access your account information through this Web site. Return to top What additional functionality does a Program Administrator have? In addition to viewing account information and making payments to any card issued to the company, a Program Administrator can also perform Real Time Account Maintenance on the accounts. This includes changing credit limits, temporarily or permanently closing a card, requesting a replacement card and changing authorization restrictions. Return to top Can I download my transaction history? Yes. From the Transaction History page select ���Download Transaction Data���. You will be provided with multiple options (including Excel and QuickBooks) for downloading the transaction data. Return to top
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